Labels:text | screenshot | number | parallel OCR: Help Desk Software TROUBLE TICKET GENERATION HOTHE CATION OF HELP DESK |TRACK INSTALLED KNOWLEDGEBASES PERSONNEL ASSETS knowledgebase for filtered events of similar problems knowledgebases tickets for filtered events Hardware By SNMP message By e-mail message Software Escalation procedures Automatic follow-up on escalation White board feature CASE-based retrieva Modules include: Customes-delined thresholds By specialty By pager By SNMP/SMTP alert Changes and modifications? Maintains history database Web-enabled Integrales third-party Supports user queries al Automatic creation of trouble By e-mail Applix Enterprise Help Desk & Service 6.0 . . Bendata HEAT 3.0 Blue Ocean Software Track-It! for Windows 2.0 Clientele Software Clientele 2.01 Datawatch D-Support 4.0 DK Systems DK Help Desk 2.0 inte LANDesk Support Center Magic Solutions Support Magic 3.4 Magic Solutions Support Magic SQL 3.31 McAfee OP Umbrella SQL 3.11 . . McAfee Vycor Enterprise S.11 The Molloy Group Top of Mind 5.0 Onis . Support Express 3.0 Professional Help Desk Professional Help Desk 4.0 Quintus Customer 0 3.2 Remedy Action Request System Repository Technologies Customer First 3.0 Software Artistry SA Expertise Suite Utopia Technology Partners Utopia Help Desk 3.0 Vantive Vantive Help Desk 6.0 Knowledgebases Inference CasePoint 2.0 ServiceWare Knowledge-Pak Desktop Suite 3.0
